Privacy Policy

ProductLab provides incentives and offers to individuals who work in the “gig economy” (“Users”) when they complete market research surveys. We then provide your personal information to third parties to identify potential offers we can share with you and/or provide compensation to you or us to continue offering this service.

This Privacy Policy (“Policy”) applies to all personal information collected by us on https://productlab.ai/ (the “Site”) and any other website or mobile application that links to this Policy, as well as during any written, electronic, and oral communications (collectively, the “Services”).

Your access to and use of our Services are subject to our Terms and Conditions, which define some of the terms used throughout this Policy. By using our Services, you accept the Terms and Conditions, and accept our privacy practices described in this Policy. If you do not feel comfortable with any part of this Policy or our Terms and Conditions, you must not use or access our Services.

Our Services may change from time to time and we reserve the right to update or modify this Policy at any time. If we make any material changes to the way we process your personal information, we will notify you before such changes are effective. Your continued use of our Services after any changes or revisions to this Policy indicates your agreement to the terms of the revised Policy.

Personal Information We Collect

When you use our Services, we may collect or receive personal information about you to provide our Services and operate our business.

Information You Provide to Us Directly

You may provide your personal information to us when you use our Services, including when you register with ProductLab, respond to offers, or otherwise access our Services. This information may include:

• Registration Details — first name, last name, email address, phone number, region, and company name. We also collect registration details if you register for and access your account via third-party social log-in.
• Earnings and Activity Data — information about your earnings, the number of trips, rides, or other activities you’ve completed or engaged in.
• Personal Data — data you provide in the context of a panel, when you participate in a survey, or in connection with the receipt and redemption of rewards. This includes a unique panelist/respondent ID we assign you and the responses you provide. You may choose to provide sensitive Personal Data; where required by law, we obtain your explicit consent to process it. We may also collect content you submit, such as photos and videos.
• Identity Verification Data — to verify your identity before payouts, our verification provider (Stripe Identity) collects an image of your government-issued ID, the document type and issuing country, and the name, date of birth, and address shown on it. Verification may include an automated comparison of your ID photo to a selfie.
• Financial and Payout Information — the PayPal or Venmo account you use to receive payouts, and your payout transaction history.
• Connected Account Data — we allow you to connect certain third party accounts (e.g., rideshare or delivery accounts via our provider Argyle, or a bank account) to give us direct access to specific information maintained on those accounts, such as earnings and shift data.
• Earnings Statement Images — images of earnings statements, receipts, and similar documents you submit. We process these with optical character recognition (OCR); they may contain personal information visible in the document.
• Precise Geolocation Data — with your permission, we collect precise geolocation (GPS) data from your device. We sometimes share this anonymized data with third parties so they can issue location-based offers to you via our application. You can disable location sharing in your device settings at any time.
• Employment Details — contact information and employment-related information if you apply for a job with us, such as previous and current work history, education, and skills.

Information We Collect Automatically

When you access our Site and use our Services, we, our service providers, and our business partners may automatically log information about you, your device, and your activity over time, such as:

• Technical Information and Device Data — your browser and operating system, IP address, unique device identifiers, and device type. With your permission, we may also collect your device or browser’s HTML5 location to auto-identify your region.
• Site Usage Information and Preferences — pages or screens viewed, time spent, navigation paths, access times, and duration of access, to better understand traffic patterns and usage.
• Usage Analytics, Session Replay, and Error Data — we use analytics tools (PostHog), including session replay that records how you interact with our screens, and error-monitoring tools (Sentry) that capture technical details when something goes wrong.

Some of our automatic data collection is facilitated by cookies (text files that uniquely identify your browser or store settings) and web beacons (pixel tags or clear GIFs used to demonstrate that a webpage or email was accessed). See “Your Rights and Choices” below for how to manage these.

Browser Extension Data

If you choose to install and enable a ProductLab browser extension (for example, our Safari extension), we collect information about your browsing activity from that browser, which may include the web addresses (URLs) and titles of pages you visit and the dates and times of those visits. We collect this information only if you install the extension and grant the browser permissions it requests. We use it to surface offers that are relevant to you and to match you with surveys about your experiences and opinions (for example, inviting you to share feedback about a store, product, or service you recently visited online). This means we build a profile of your interests from your browsing activity to make those offers and survey invitations relevant. You can pause or stop this collection at any time by disabling or uninstalling the extension in your browser settings.

Sensitive Personal Information

Some information we collect is “sensitive personal information” under applicable law, including your government identification, precise geolocation, and financial account information. We use it only to provide and secure the Services, verify identity, prevent fraud, and process payouts — not to infer characteristics about you. California residents may request that we limit its use as described in “California Residents” below.

How We Use Your Personal Information

Service Delivery

• provide and operate the Services, including processing payments when Users complete research surveys, and personalizing offers and deals;
• match you with relevant offers and survey invitations — including, if you install our browser extension, based on your browsing activity as described in “Browser Extension Data”;
• establish and maintain your account, and identify your region;
• enable security features, such as sending secure log-in links via email;
• communicate with you about the Services, including announcements, updates, security alerts, and administrative messages;
• improve the content and functionality of the Services, and for research and development; and
• provide support and respond to your requests, questions, and feedback.

Marketing and Advertising

• Direct Marketing — we may send ProductLab-related or other direct marketing communications as permitted by law, including by email and text. You may opt out as described below.
• Interest-Based Advertising — we may contract with third-party advertising and social media companies to display ads. These companies may use cookies and similar technologies to serve ads they think will interest you.

Compliance and Protection

• comply with applicable laws, lawful requests, and legal process;
• protect our, your, or others’ rights, privacy, safety, or property;
• audit our internal processes for compliance with legal and contractual requirements;
• enforce the terms and conditions that govern the Services; and
• prevent, identify, investigate, and deter fraudulent, harmful, unauthorized, or illegal activity, including cyberattacks and identity theft.

To Whom We Disclose Your Personal Information

• Affiliates — entities that control or are under the control of ProductLab, required to comply with this Policy.
• Service Providers — companies that provide services on our behalf and are obligated not to use your information for any other purpose. These currently include Stripe (identity verification and payments), PayPal and Venmo (payouts), Twilio (text messaging), Customer.io (email and messaging), Google (maps and OCR), PostHog (analytics and session replay), and Sentry (error monitoring).
• Clients and Research Partners — companies to whom we sell certain personal information (such as Registration Details, Earnings and Activity Data, and panel data) to help them understand market trends, target promotions, identify offers, and provide compensation to continue offering the Services. This disclosure may constitute a “sale” or “share” under California law; see “California Residents” for how to opt out.
• Survey and Offer Partners — partners through whom we source surveys and offers, including InBrain, Cint, PureSpectrum, Precision Sample, Pollfish, and Adjoe. We share demographic information with these partners to match you with studies and offers.
• Authorities and Others — law enforcement, government authorities, and private parties, as we believe necessary or appropriate for compliance and operations.
• Business Transferees — relevant participants during a sale, transfer, merger, reorganization, dissolution, or similar event.

Your Rights and Choices

We provide you and your authorized agents certain privacy rights related to the personal information we collect. These rights are not absolute, and in certain cases we may decline your request as permitted by law. To exercise these rights you must log in to your account to confirm your identity. You will not receive discriminatory treatment for exercising your rights.

Your Rights

• Right to Know — the personal information we collect, use, disclose, and sell about you.
• Right to Access, Update, or Rectify — review and update certain personal information by logging into your account and visiting “My Account.”
• Right to Delete — request that we delete personal information we’ve collected, except where we may retain it as permitted by law.
• Right to Opt-Out of the Sale of Your Personal Information — opt out by submitting a request to delete your account, or by emailing support@productlab.ai.

Your Choices

• Opt-Out of Marketing — follow the unsubscribe instructions in any marketing email, or reply STOP to marketing texts. You may still receive transactional, non-marketing messages.
• Restrict Cookies — most browsers let you remove and/or stop accepting cookies. Some functionality may not work if you decline. Learn more at allaboutcookies.org.
• Browser Extension — stop the collection of Browser Extension Data at any time by disabling or uninstalling the extension in your browser’s settings.
• Opt-Out of Location-Sharing — change your location permissions in your browser or device settings at any time.
• Opt-Out of Interest-Based Advertising — via NAI and the DAA, or by blocking third-party cookies.
• Managing Third Party Platforms — limit or revoke the information we receive via your connected social accounts in that platform’s settings.

Security

We employ technical, organizational, and physical safeguards designed to protect the personal information we collect. However, security risk is inherent in all internet and information technologies and we cannot guarantee the security of your personal information. If you believe your interaction with us is no longer secure, please contact us immediately.

Data Retention & Balance Expiry

We retain data while your account is active and afterward for legal, fraud-prevention, financial-record, and dispute purposes. Unwithdrawn balances expire after 90 days of account inactivity. If you request deletion, we deactivate your account and stop actively using your data; we may retain records as permitted by law.

Other Sites and Services

Our Services may contain links to other sites we do not operate. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content or practices of any third-party sites or services.

California Residents

The chart below describes the personal information we collect by reference to the categories specified in the California Consumer Privacy Act of 2018, reflecting our practices during the 12 months preceding the effective date of this Policy.

Your California Privacy Rights (CPRA)

If you are a California resident, you have the right to: know and access the personal information we collect about you; correct inaccurate personal information; delete personal information we have collected; opt out of the sale or sharing of your personal information; and limit the use of your sensitive personal information. You may exercise these rights by emailing support@productlab.ai. You will not be discriminated against for exercising them.

Notice of Financial Incentive

ProductLab pays Panelist Fees in exchange for your participation and the data you provide. We offer this incentive because your data has value to our business; the incentive is reasonably related to that value. You may withdraw from the program at any time by closing your account or contacting support@productlab.ai.

California law also permits you to request certain information regarding the disclosure of your personal information to third parties for their direct marketing purposes. Email support@productlab.ai with your request.

U.S. State Privacy Rights

If you reside in Virginia, Colorado, Connecticut, Texas, Oregon, Montana, or another state with a comprehensive privacy law, you may have the right to access, correct, delete, and obtain a portable copy of your personal information; to opt out of the sale of personal information, targeted advertising, and certain profiling; and to appeal a refusal to act on your request. To exercise these rights, email support@productlab.ai.

International Users

ProductLab is based in the United States and any information we obtain about you will be stored in accordance with U.S. privacy laws, which may not be equivalent to the laws in your country of residence. By using our Services, you consent to this collection, transfer, storage, and processing of information in the United States and other countries where privacy laws may not be as protective as those in your jurisdiction.

Australia

If you are in Australia, we handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Your data may be stored and processed overseas, including in the United States (APP 8). We collect sensitive information such as government identification only with your consent. You may request access to or correction of your personal information by emailing support@productlab.ai. If you are not satisfied with our response to a privacy complaint, you may complain to the Office of the Australian Information Commissioner (OAIC).

Automated Decision-Making

We use automated systems to operate parts of the Services, including validating submissions (using OCR and rules-based checks), detecting duplicate or fraudulent submissions, running device-integrity checks, and applying earnings reversals or account restrictions when our systems identify invalid activity. If you have a question about a decision that affected your account, contact support@productlab.ai.

Age Requirement

The Services are intended only for individuals at least 18 years old. We do not knowingly collect personal information from anyone under 18 and will delete it if discovered. If you believe someone under 18 has provided personal information to us, please contact us at support@productlab.ai.

How to Contact Us