ProductLab provides incentives and offers to individuals who work in the “gig economy” (“Users”) when they complete market research surveys. We then provide your personal information to third parties to identify potential offers we can share with you and/or provide compensation to you or us to continue offering this service.
This Privacy Policy (“Policy”) applies to all personal information collected by us on https://productlab.ai/ (the “Site”) and any other website or mobile application that links to this Policy, as well as during any written, electronic, and oral communications (collectively, the “Services”).
Your access to and use of our Services are subject to our Terms and Conditions, which define some of the terms used throughout this Policy. By using our Services, you accept the Terms and Conditions, and accept our privacy practices described in this Policy. If you do not feel comfortable with any part of this Policy or our Terms and Conditions, you must not use or access our Services.
Our Services may change from time to time and we reserve the right to update or modify this Policy at any time. If we make any material changes to the way we process your personal information, we will notify you before such changes are effective. Your continued use of our Services after any changes or revisions to this Policy indicates your agreement to the terms of the revised Policy.
Personal Information We Collect
When you use our Services, we may collect or receive personal information about you to provide our Services and operate our business.
Information You Provide to Us Directly
You may provide your personal information to us when you use our Services, including when you register with ProductLab, respond to offers, or otherwise access our Services. This information may include:
- Registration Details — first name, last name, email address, phone number, region, and company name. We also collect registration details if you register for and access your account via third-party social log-in.
- Earnings and Activity Data — information about your earnings, the number of trips, rides, or other activities you’ve completed or engaged in.
- Personal Data — data you provide in the context of a panel, when you participate in a survey, or in connection with the receipt and redemption of rewards. This includes a unique panelist/respondent ID we assign you and the responses you provide. You may choose to provide sensitive Personal Data; where required by law, we obtain your explicit consent to process it. We may also collect content you submit, such as photos and videos.
- Third Party Account Data — we allow you to connect certain third party accounts (e.g., rideshare account, bank account) to give us direct access to specific information maintained on those accounts.
- Geo Location Data — we allow you to share geo-location data from your device’s GPS sensor. We sometimes share this anonymized data with third parties so they can issue location-based offers to you via our application.
- Employment Details — contact information and employment-related information if you apply for a job with us, such as previous and current work history, education, and skills.
Information We Collect Automatically
When you access our Site and use our Services, we, our service providers, and our business partners may automatically log information about you, your device, and your activity over time, such as:
- Technical Information and Device Data — your browser and operating system, IP address, unique device identifiers, and device type. With your permission, we may also collect your device or browser’s HTML5 location to auto-identify your region.
- Site Usage Information and Preferences — pages or screens viewed, time spent, navigation paths, access times, and duration of access, to better understand traffic patterns and usage.
Some of our automatic data collection is facilitated by cookies (text files that uniquely identify your browser or store settings) and web beacons (pixel tags or clear GIFs used to demonstrate that a webpage or email was accessed). See “Your Rights and Choices” below for how to manage these.
How We Use Your Personal Information
Service Delivery
- provide and operate the Services, including processing payments when Users complete research surveys, and personalizing offers and deals;
- establish and maintain your account, and identify your region;
- enable security features, such as sending secure log-in links via email;
- communicate with you about the Services, including announcements, updates, security alerts, and administrative messages;
- improve the content and functionality of the Services, and for research and development; and
- provide support and respond to your requests, questions, and feedback.
Marketing and Advertising
- Direct Marketing — we may send ProductLab-related or other direct marketing communications as permitted by law, including by email and text. You may opt out as described below.
- Interest-Based Advertising — we may contract with third-party advertising and social media companies to display ads. These companies may use cookies and similar technologies to serve ads they think will interest you.
Compliance and Protection
- comply with applicable laws, lawful requests, and legal process;
- protect our, your, or others’ rights, privacy, safety, or property;
- audit our internal processes for compliance with legal and contractual requirements;
- enforce the terms and conditions that govern the Services; and
- prevent, identify, investigate, and deter fraudulent, harmful, unauthorized, or illegal activity, including cyberattacks and identity theft.
To Whom We Disclose Your Personal Information
- Affiliates — entities that control or are under the control of ProductLab, required to comply with this Policy.
- Service Providers — companies that provide services on our behalf (IT, customer support, data management, email delivery, marketing, analytics, payment processing), obligated not to use your information for any other purpose.
- Clients — companies to whom we sell certain personal information (Registration Details and Earnings and Activity Data) to help them understand market trends, target promotions, identify offers, and provide compensation to continue offering the Services.
- Authorities and Others — law enforcement, government authorities, and private parties, as we believe necessary or appropriate for compliance and operations.
- Business Transferees — relevant participants during a sale, transfer, merger, reorganization, dissolution, or similar event.
Your Rights and Choices
We provide you and your authorized agents certain privacy rights related to the personal information we collect. These rights are not absolute, and in certain cases we may decline your request as permitted by law. To exercise these rights you must log in to your account to confirm your identity. You will not receive discriminatory treatment for exercising your rights.
Your Rights
- Right to Know — the personal information we collect, use, disclose, and sell about you.
- Right to Access, Update, or Rectify — review and update certain personal information by logging into your account and visiting “My Account.”
- Right to Delete — request that we delete personal information we’ve collected, except where we may retain it as permitted by law.
- Right to Opt-Out of the Sale of Your Personal Information — opt out by submitting a request to delete your account, or via the “Do Not Sell My Personal Information” link, or by contacting us here.
Your Choices
- Opt-Out of Marketing — follow the unsubscribe instructions in any marketing email, or reply STOP to marketing texts. You may still receive transactional, non-marketing messages.
- Restrict Cookies — most browsers let you remove and/or stop accepting cookies. Some functionality may not work if you decline. Learn more at allaboutcookies.org.
- Opt-Out of Location-Sharing — change your location permissions in your browser or device settings at any time.
- Opt-Out of Interest-Based Advertising — via NAI and the DAA, or by blocking third-party cookies.
- Managing Third Party Platforms — limit or revoke the information we receive via your connected social accounts in that platform’s settings.
Security
We employ technical, organizational, and physical safeguards designed to protect the personal information we collect. However, security risk is inherent in all internet and information technologies and we cannot guarantee the security of your personal information. If you believe your interaction with us is no longer secure, please contact us immediately.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you Services and maintain transaction records for financial reporting. We also retain and use your personal information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
Other Sites and Services
Our Services may contain links to other sites we do not operate. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content or practices of any third-party sites or services.
California Residents
The chart below describes the personal information we collect by reference to the categories specified in the California Consumer Privacy Act of 2018, reflecting our practices during the 12 months preceding the effective date of this Policy.
| Statutory category | Information we collect | Source |
|---|---|---|
| Identifiers (contact info, cookies, etc.) | Registration Details; Technical Information and Device Data; Third Party Account Data | Directly from you; Automatic collection |
| Personal information under Cal. Civil Code §1798.80 | Technical Information and Device Data | Directly from you |
| Commercial Information | Earnings and Activity Data | Directly from you |
| Internet or Network Information | Technical Information and Device Data; Site Usage Information and Preferences | Automatic collection |
| Geolocation Data | Technical Information and Device Data | Automatic collection |
| Professional or Employment Information | Employment Details | Directly from you |
| Inferences | Registration Details; Earnings and Activity Data | Directly from you |
| Protected Classification Information | None | N/A |
| Education Information | None | N/A |
| Sensory Information | None | N/A |
If you are a California resident, California law permits you to request certain information regarding the disclosure of your personal information to third parties for their direct marketing purposes. Email support@productlab.ai with your request.
International Users
ProductLab is based in the United States and any information we obtain about you will be stored in accordance with U.S. privacy laws, which may not be equivalent to the laws in your country of residence. By using our Services, you consent to this collection, transfer, storage, and processing of information in the United States and other countries where privacy laws may not be as protective as those in your jurisdiction.
Children’s Information
Our Services are not intended for children under 13 years of age and we do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it. If you are a parent or guardian and believe your child has disclosed personal information to us, please contact us at support@productlab.ai.
How to Contact Us
Questions about this Policy?
Contact us any time at support@productlab.ai.